Remote Access Tools

How to Get Remote Support:

1. Contact Support: Call/text 718-975-7590 with your ticket number.

2. Click Link: Open the link sent via SMS/email.

3. Grant Permissions: Allow screen/audio access.

4. Get Help: Technician assists remotely.

5. End Session: Technician ends when done.

1. Download Acronis Quick Assist application and launch it.
    
2. Launch the app. This application is a portable executable so installation is not required (you can just launch it once it is downloaded).
    
3. Once ready, provide your Acronis Support representative "Computer ID" and "Access Code":

How to Access a Remote Client
1. Click "Download Anydesk" below to download and install the application
2. Run the Application after installation and provide Drensys Tech support with " Your Address".
3. Click Accept to Allow Drensys technican to connect to your remote device.